Our support options range from standard support and maintenance for the products to 24*7 critical systems support.
Our support team provide a knowledgeable and professional resource to help our customers with product questions or issues.
Customers are consistently impressed by the quality of support provided, and tell us this differentiates us from many other BI vendors. In some organisations helpdesk analysts simply follow a script without any real understanding of the products they are supporting which can lead to a frustrating experience for the user. Our analysts have a detailed knowledge of the products and a genuine interest in how customers are using them.
The result is a support service which regularly exceeds customer expectations:
"Their support is superb, whether it's the initial installation of the software or questions on how to get the best out of the product."
Andrew Worsley, Information Systems Programme Manager, Marshalls.
"Alongside the strengths of the products themselves, the team at XLCubed have been fantastic - providing excellent training and support for our implementation and go-live."
Phil Hicking, Head of Financial Planning & Management Accounting, Thorntons.